REAL ACTUAL4EXAMS 820-605 QUESTIONS FOR QUICK SUCCESS

Real Actual4Exams 820-605 Questions for Quick Success

Real Actual4Exams 820-605 Questions for Quick Success

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Cisco Customer Success Manager Sample Questions (Q153-Q158):

NEW QUESTION # 153
What is a technical adoption barrier?

  • A. underutilization of licenses
  • B. customer not measuring product value
  • C. lack of integration with other products
  • D. untrained customer user group

Answer: C

Explanation:
A technical adoption barrier is the lack of integration with other products. This barrier occurs when the new technology does not easily integrate with the customer's existing systems, causing difficulties in adoption5.


NEW QUESTION # 154
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:


NEW QUESTION # 155
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Create a new Health Index dashboard with the Sales team.
  • B. Review the original business case and reassess desired outcomes with the new leadership team.
  • C. Evaluate the customer's expertise in managing the purchased solution.
  • D. Schedule Quarterly Business Review with the new leadership team.
  • E. Examine solution pricing with the Renewals Manager.

Answer: B,D

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.


NEW QUESTION # 156
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Offer discounts on new products to gain the interest of the new leadership.
  • B. Address and resolve all technical issues.
  • C. Evaluate the customer's expertise in managing the purchased solution.
  • D. Review the original sales proposal with the sales team.
  • E. Review the original business case and reassess desired outcomes with the new leadership

Answer: B,E

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must address and resolve all technical issues that may be hindering adoption and review the original business case to reassess desired outcomes with the new leadership. These activities ensure that any obstacles to successful adoption are removed and that the new leadership's goals and expectations are aligned with the solution's capabilities


NEW QUESTION # 157
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Address and resolve all technical issues.
  • B. Offer discounts on new products to gain the interest of the new leadership.
  • C. Review the original sales proposal with the sales team.
  • D. Evaluate the customer's expertise in managing the purchased solution.
  • E. Review the original business case and reassess desired outcomes with the new leadership

Answer: D,E


NEW QUESTION # 158
......

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